Each summary handle is now live: follow-ups, connected, DM reached, no-answer. The funnel is identical for both views — only the rendering reflows. Agent (320px) swaps with a breadcrumb and escalates the leaf to the overlay; admin (744px) accumulates in-thread and renders the leaf inline.
◆ One funnel · one disposition vocabulary · two responsive renderingsVocabularyFour closed dispositions drive every branch: Connected, DM reached, Voicemail, No answer — plus the derived Follow-up due status. This taxonomy is the filter set, the badge set, and the future CRM field. Defined once, reused everywhere.
Large sets"Connected" (12) and "DM reached" (8) don't dump every row into a narrow rail — they show the most relevant few + a "+N more" affordance. Honest progressive disclosure rather than a wall of rows.
Leaf divergenceAgent leaf → Open in Canvas overlay (width). Admin leaf → renders inline as a two-column card. Same data, the only genuine fork in the two views.